Privacy Notice

PRIVACY NOTICE

Last updated December 7, 2023

This Privacy Notice for Triclinic Labs, LLC.("we," "us," or "our") is designed to inform you about how we collect, store, use, and share ("process") your information when you use our services ("services"), such as when you:

• Visit our website at https://tricliniclabs.com , or any of our other websites that link to this privacy notice

• Engaging with our sales, marketing, or event-related activities.

Our commitment is to protect your privacy and the security of your information. This policy is applicable solely to information collected through our website and Services, not covering other means of information collection by Triclinic Labs, LLC. It highlights your rights under the General Data Protection Regulation (GDPR) and our dedication to complying with its standards.

Agreement

By using our Services and accessing our website, you consent to the processing of your Personal Information in accordance with this Privacy Policy. This policy complies with laws in the United States, the State of Indiana, and the GDPR for EU users, adhering to legal grounds in GDPR Articles 6 and 13. Note that providing Personal Information may waive rights under other jurisdictions. If you disagree with any aspect of our policies, please refrain from using our Services. Your continued use signifies acceptance of any policy updates. For inquiries or concerns, please contact us.

SUMMARY OF KEY POINTS

We've summarized the key points from our comprehensive privacy notice for your convenience. For in-depth details on any topic, simply follow the links provided or use our organized table of contents to navigate to your area of interest. Access our full table of contents directly here.

What personal information do we process? At Triclinic Labs, LLC., we collect personal information based on your service use and choices. This data enhances your experience and service quality. We process it responsibly, adhering to GDPR guidelines, and you can withdraw consent or unsubscribe at any time. Learn more about this here.

Do we process any sensitive personal information? We prioritize your privacy and do not process sensitive information or receive data from third parties

How do we process your information? We process your data to provide and improve our services, comply with legal requirements, provide security, prevent fraud, and other purposes with your consent. We process your information only when we have a valid legal reason to do so Click here to learn more.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Click here to learn more.

How do we keep your information safe? We employ industry-standard security measures, such as firewalls and HTTPS enforcement, to protect your data. However, no system is impenetrable, and we cannot guarantee complete security of your information. Please be aware that transmitting personal information carries inherent risks, and it's crucial to access our services within a secure environment Click here to learn more.

What are your rights? Depending on your geographical location, different privacy laws might apply to your personal information. Click here to learn more.

How do you exercise your rights? Simply complete our data subject request form at Triclinic Labs Contact Page or get in touch with us directly. We're committed to responding to your requests in line with relevant data protection regulations.
This page serves as an informative notice, for the final authority and definitive details on our data practices, refer to our full Privacy Policy.



In Short: We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us, our employment opportunities, our products and services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information you provide may include the following:

• Identifiers and Contact Details: Such as names, phone numbers, email addresses, and mailing addresses.
• Professional Information: Including job titles and employment-related details

It is your responsibility to ensure information you provide is accurate and to inform us of any changes.

Information automatically collected

In Short: We automatically collect some information, including your IP address and specifics about your browser and device, when you access our services.
Whenever you visit or use our Services, we collect some information automatically. This doesn't include personal details like your name or contact info, but it does cover things like your IP address, the type of device and browser you're using, your operating system, language settings, which websites referred you to us, and your general location. We gather this to help keep our Services secure and running smoothly, and to understand how our services are used, which helps us improve them.
The information we collect includes:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically log when you access or use our services. This includes the date and time of your use, the pages and features you interact with, and technical details like your device type, browser, IP address, and any error reports or system and hardware settings.

• Device Data. We collect technical information provided by the device you use to access the Services. Depending on the device used, this may include information such as IP address or proxy, device and application identification, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

• Location Data. We collect location data provided by your device, which can be either precise or imprecise depending on the type of device and settings you use to access the Services. You can choose not to share this information by either denying permission or disabling the location services on your device. Keep in mind, this may impact your ability to fully use our Services.

We process your personal information, gathered when you interact with our Services, in various ways, including:

• To deliver and enhance our services: Using your contact details, professional information, and other data to improve service delivery and user experience.
• In compliance with legal obligations: Ensuring our practices align with GDPR and other relevant laws.
• For legitimate interests: Pursuing business goals that do not override your privacy rights, such as marketing and internal analytics.
• To protect vital interests: Processing your information when necessary to prevent harm or in response to emergencies.

In Short: Your personal information is processed by us only when essential and justified by a legitimate legal reason (i.e., legal basis) to do so under applicable law, like where you have given consent, where it's necessary to abide by legal requirements, to deliver services as part of our contractual duties, to safeguard your rights, or to pursue our valid business interests.

EEA and UK user notice:

As per the General Data Protection Regulation (GDPR) and UK GDPR disclosure requirements, we rely on the following legal bases to process your personal information:

• Consent. With your consent, we can use your information for the purposes you have approved. Your consent can be withdrawn at any time. Click here to learn more.

• Legal Obligations. There are circumstances where processing your information is necessary to adhere to our legal commitments, such as cooperating with legal entities, upholding our legal rights, or during legal proceedings in which we are a party.
  

• Vital Interests. If deemed essential for the protection of crucial interests of either yourself or a third party, particularly in life-threatening situations, your information may be processed by us.

Canada user Notice:
With your consent and in situations where your permission can be inferred (implied consent), we can use your information for the purposes you have approved. Your consent can be withdrawn at any time. Click here to learn more.
In some exceptional cases, we may be legally permitted to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• In significant business changes, such as a merger, acquisition, or sale of assets.
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
• If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by the regulations

We prioritize the protection of your personal information. This data is shared only in specific, necessary circumstances:

1. Business Operations: In the rare event of significant business changes, such as a merger, acquisition, or sale of assets, we may need to transfer your personal information.
2. Service Providers: To assist in our operations, we may share your data with providers compliant with GDPR, processing your information as outlined in this policy.
3. Internal Use: We may use your data for internal purposes, such as research or technological development, which does not constitute 'selling' your personal information.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When no longer required, we delete or anonymize ("sanitize") your data. In cases where immediate sanitization isn't possible, such as data in backup archives, we securely isolate the information until sanitization is feasible.


We employ industry-standard security measures, such as firewalls and HTTPS enforcement, to protect your data. However, no system is impenetrable, and we cannot guarantee complete security of your information. Please be aware that transmitting personal information carries inherent risks, and it's crucial to access our services within a secure environment.


Our services and marketing are not intended for individuals under 18 years of age. Triclinic Labs, LLC. does not knowingly collect personal information from anyone under 18. If you are under 18, please do not use our Services or provide personal information. If we learn that we have collected information from a child under 18, we will take steps to delete it. California residents under 18 have additional rights under the "Shine the Light" law and the CCPA regarding the removal of posted data and personal data management.


In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right to:

1. Request access and obtain a copy of your personal information.
2. Request rectification or erasure.
3. Restrict the processing of your personal information.
4. Data portability, if applicable.

In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided below.
We will consider and act upon any request in accordance with applicable data protection laws. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:

  https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm .

If you are located in Switzerland, the contact details for the data protection authorities are available here:

  https://www.edoeb.admin.ch/edoeb/en/home.html .


Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

If you have questions or comments about your privacy rights, you may email us at

 info@tricliniclabs.com.


The 'Do Not Track' feature was deprecated in 2018 by Chrome, Firefox and other browsers and as such is not implemented on our site.


In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with services, you have the right to request removal of unwanted data that you publicly post on the services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
The California Code of Regulations defines a "resident" as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as "non-residents."
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES
B. Personal information categories listed in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	YES
C. Protected classification characteristics under California or federal law	Gender and date of birth	NO
D. Commercial information	Transaction information, purchase history, financial details, and payment information	NO
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browse history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	NO
G. Geolocation data	Device location	NO
H. Audio, electronic, visual, thermal, olfactory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our services at a business level or job title, work history, and professional qualifications if you apply for a job with us	YES
J. Education Information	Student records and directory information	YES
K. Inferences drawn from other personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	NO
L. Sensitive Personal Information		NO

We will use and retain the collected personal information as needed to provide the services or for:

• Category A - 1 year

• Category B - 6 months

• Category I - 1 year

• Category J - 1 year

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels;

• Participation in customer surveys or contests; and

• Facilitation in the delivery of our services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this Privacy Notice and our Privacy Policy.
You may contact us by email at info@tricliniclabs.com, by calling toll-free at +1(765)588-6200, by visiting our contact page, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf, following the same strict privacy protection obligations mandated by the CCPA.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.
Triclinic Labs, LLC. has not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. Triclinic Labs, LLC. will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed — Request to know
Depending on the circumstances, you have a right to know:

• whether we collect and use your personal information;
• the categories of personal information that we collect;
• the purposes for which the collected personal information is used;
• whether we sell or share personal information to third parties;
• the categories of personal information that we sold, shared, or disclosed for a business purpose;
• the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
• the business or commercial purpose for collecting, selling, or sharing personal information; and
• the specific pieces of personal information we collected about you.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.

Right to Limit Use and Disclosure of Sensitive Personal Information
We do not process consumer's sensitive personal information.

Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

• You may object to the processing of your personal information.
• You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
• You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
• You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us by email at info@tricliniclabs.com, by calling toll-free at +1(765)588-6200, by visiting our contact page, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.



We may periodically update this Privacy Notice to reflect changes in our Privacy Policy, legal requirements, our practices, or the functionality of our website. The updated Privacy Policy will take effect once it is published on our website. While minor changes might not be individually notified, we will provide a clear notice on our website for significant alterations. Your continued use of our website after these changes indicates your acceptance of the new terms. We encourage you to review our Privacy Policy regularly to stay informed about how we safeguard your information. For any questions or concerns regarding the use of your personal data, please reach out to us.


For any questions or concerns about our Privacy Policy, data practices, or your interactions with our website, feel free to contact us. Our dedicated team is ready to assist you with any inquiries. Reach out to us at:

• Email: info@tricliniclabs.com
  
  
• Phone: +1(765)588-6200
  
  
• Postal Address: Triclinic Labs, LLC., 2660 Schuyler Ave. Ste. A. Lafayette, IN 47905 USA
  
  

You have the right to request access to the personal information we collect from you, change that information, or delete it. To make a request please visit our contact page.