Common questions before starting work with Triclinic Labs
These FAQs summarize the current guidance on project routing, confidentiality agreements, payment, sample handling, controlled substances, cGMP testing, consumer unknowns, material requirements, and timelines.
Project intake and administration
Who can I speak to about testing needs?
Use the Phone a Friend project-routing guide to find the direct number for the scientific team that best matches your testing or development need. If the project crosses several technical areas or you are unsure where to begin, use the main contact options there and Triclinic will route your request.
How do I determine which analytical service or technique I need?
Start with the analytical capabilities listed by technique or browse the available instrumentation. If the best approach is still unclear, contact the appropriate scientist through the Phone a Friend project-routing guide and describe the material, question, available sample amount, and decision the results must support.
How do I request pricing and a project proposal?
Use the Request a Quote page and include the material, project objective, testing or development need, documentation requirements, sample amount, and desired timing. Triclinic will review the request and follow up about scope, price, and schedule.
What legal documents should be in place before sharing confidential information?
Triclinic can work with a mutual confidentiality agreement, and prefers to start from the client's corporate template when possible. An MSA and work order can also be implemented before project start if purchasing requires them.
What types of payment are accepted?
Companies typically issue purchase orders before work begins. Invoices can be paid by check, credit card, ACH, or wire transfer. A PO or valid credit card is required before work begins.
Can we begin immediately?
Often yes, but start timing depends on the current project queue. Triclinic confirms project timing after reviewing the request and proposed scope.
Samples, controlled substances, and testing format
Do you accept potent compounds?
Triclinic accepts many potent compounds but first reviews the SDS and potency information. Compounds requiring full containment are excluded, and highly potent materials are reviewed before acceptance.
Do you handle controlled substances?
Yes. Triclinic handles DEA Schedule I-V controlled substances, and some shipments require Form 222 coordination before shipment.
Do you offer GMP testing?
Yes. Examples include TGA, DSC, XRPD, and KF in GMP format, as well as method validation and release testing with COA issuance.
How do I schedule a quality audit or site visit?
Use the Schedule an Audit page for client audits, site visits, quality agreements, or related cGMP quality-system questions.
How much material is required?
Material requirements depend on technique and scope. Typical quantities range from tens of milligrams for many standard analyses to grams for standard polymorph or salt-selection projects.
How do I submit samples after a project is approved?
Follow the instructions on the Submit Samples page. Include a valid quote, the required sample-submission information, safety documentation, and any project-specific paperwork with the shipment.
Consumer and unknown-material questions
Do you conduct testing for consumers or private individuals?
Usually no. Triclinic primarily supports pharmaceutical companies and other chemical-development organizations. Consumer unknowns may be possible only in limited cases. Illegal or controlled materials may require involvement by police, courts, pharmacies, physicians, DEA, or other authorities.
What if I found a pill?
Check pill-identifier databases first. If the material came from an internet source without a prescription, the likelihood of counterfeit or compromised medication can be high.
What does Triclinic not test for consumers?
Triclinic does not test drugs in urine or blood, mold, diseases, water contamination, foodborne bacteria, or many odor questions that are too complex or cost-prohibitive for consumer testing.
Talk to a Triclinic Labs scientist
Send the material, current data, project objective, quality requirements, and timeline. Triclinic will route the request to the right scientific or operational contact.
